We do our best to deliver orders send to countries outside The Netherlands within 5-10 business days. In case of non-stock items a delivery time of 10 till 20 business days must be observed. Sometimes it happens that the products which are displayed in the webshop as being in stock, are not available in the physical store. In this case we will contact you as soon as possible to indicate when we can deliver the ordered item (usually within 10 till 20 business days).
After receiving the payment of the order, generally packages are sent within 2 business days and those will be transported by PostNL or GLS. It contains transport with tracking and delivery without signature (and sometimes with signature). As soon as your package is shipped, you will receive a confirmation email from us. After sending the package it depends on the transport company how quick they can deliver the package to you, normally within 2-3 business days. In the worst case this can be up to 9 business days.
The amount of shippingcosts depends, among other things, on the total weight. We recommend that you place your items in one order. We cannot combine two separate orders, so shipping costs will be charged for each order. Your package is sent at your own risk, but special care is given to fragile items.
We ask for shipping to countries within the EU a shipping fee of £13 including VAT for packages below 2 kg. For packages above 2 kg the costs will be calculated automatically in the webshop and can be up till £40 including VAT for packages till 30 kg. Special shipping rates apply for shipping outside the European borders, which can be requested by telephone or by email.
If you have received the wrong product, or if the product had been delivered damaged, please contact us by telephone or by email as soon as possible. If you want to return a product, you must first contact us by telephone, otherwise we cannot process your return shipment.
If you have any questions or special requests, you can always contact us by telephone or by email. You can reach us at telephone number 0031-534321311 or fill in our contact form (or email us at info@heitbrink.nl).